Chris Heck – President Business Operations reviews the ticket prices on behalf of Aston Villa club fans
Premier League Museum Admin 
Aston Villa
Aston Villa’s first home game in the Champions League against Bayern Munich witnessed a record sell-out. However, the upcoming match against Bologna still has tickets available, less than a week before the kick-off. This unusual scenario can be attributed to the high pricing strategy implemented for the four league phase games, affecting fans during a cost of living crisis. Many supporters are hesitant to purchase tickets due to additional travel and living costs. For instance, a family of four without season tickets faces costs ranging from £230 to £376, depending on their seating zone.
The club has made some efforts to ease the financial burden, such as capping U18 season ticket holder prices at £20, although non-season ticket holders pay £30. This pricing strategy does not align with fans’ expectations, as they have shown loyalty over decades. Fans’ passion for the club adds depth to the frustration surrounding ticket pricing.
Chris Heck, a key figure at the club discussed the pricing strategy and its implications within the context of European football’s cultural importance.
Chris Heck said “It’s part of the culture of like everything is just so critically important to them. Everything. To be fair to them, they don’t have four other sports to dive into. They don’t have college sports – that doesn’t exist. It’s European football that’s it. That’s what matters. It really is more than lifestyle. It’s their family, it’s generational and everyone takes it really personally. I respect that and you have to be very careful with it, but I also want to win. I was reading something last night and every once in a while, and I’ve been pretty good about getting off social media, but I was getting destroyed yesterday for something. I can’t even remember what it was, but it was something that has been wildly successful and I’m getting just destroyed on the whole thing. It’s like 20 or 30 people killing you. You’re kind of like this is the game, this is the deal. But what I’ve been saying to everybody is that I’m not claiming to be the expert on the sporting side. I’m an expert on the business side and I’m not apologising for that. I do believe that I surround myself with really good people and I do believe that I will deliver results and I do believe that they’ll be happy in the end. We recognise and understand the depth of passion felt amongst fans and their recent frustration around ticket pricing. Our plan is to go out with renewals for our general admission adult ticket at a five per cent increase which is fairly modest. Here [in the Premier League], you could have the richest owners in the world and it doesn’t matter, it’s how much you actually generate. So how do you do that without ticking off your most loyal fans? Far from it. If Villa do achieve that, will the price of tickets dramatically decrease? It’s highly unlikely.”
Heck has highlighted that the current pricing model arose due to the financial constraints imposed by the Premier League, suggesting a short-term financial strategy. Despite financial backing, Premier League restrictions limit spending possibilities. As a result, Villa finds itself balancing financial sustainability and fan satisfaction. While enhancing hospitality offerings could increase revenue, the ultimate aim is to cherish the fan experience, especially during crucial Champions League years. The club hopes that fans will appreciate future outcomes, although current pricing strategies may prevent some loyal fans from enjoying these memorable games.
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